Customer care

Shipping and Delivery

Duties and taxes to non-EU countries 

For shipments to non-EU countries the customer is responsible for all import duties, customs and local taxes. Payment is necessary to release the order from customs on arrival. 

Please note that FLORE FLORE is unable to advise the amount this may be. The shipping company (DPD/FEDEX) will contact the customer once the purchase arrives in customs to inform them about the amount of additional costs. Please note that if customers don’t choose to pay the import taxes, FLORE FLORE reserves the right to charge the customer for incurred costs.

We send all of our products as packages, which makes it possible to track them in case of problems. During shipments the package is insured and we kindlyask you to verify the content upon delivery. Should the package or the content be damaged upon arrival please report it to your delivery courier immediately, or no later than two days after receiving it. Then return the merchandise to us.

FLORE FLORE is not responsible for merchandise that is damaged or lost during transportation. We always pack everything carefully, thereby minimizing possible damage.

Please notice that it is unfortunately not possible to cancel your order once placed. 

Instead you are more than welcome to return it once received.

Returns and Refunds

FLORE FLORE accepts returns, but no later than 14 days from the date of receipt.

FLORE FLORE will refund the full amount of the returned item(s), and you are responsible for the return cost of shipping and all other expenses. 

The item(s) should be returned new, unused, in the original polybag and with all FLORE FLORE tags. 

Returns that have been worn, stained, damaged, washed or altered will not be accepted, and may be sent back to your expense. 

You may try the item in the way you would in a shop without causing any sort
deterioration. If the item(s) are used in any other way than described in the above, we consider the item(s) as used and you will lose your right of return partially or completely.

For all orders within the EU: To request a return, please register your return here and follow the steps in our return process. 

If you wish to exchange your purchase to a different size or style, we offer free shipping on your new order within the EU. Please email us at assistance@flore-flore.com to receive your free shipping code, which you can then use when placing a new order. We kindly ask you to return the wrong size or style by following the return process above.  

For all orders outside of the EU: Please email us at assistance@flore-flore.com to request a return and receive a return form. 

Please make sure to clearly state "RETURN" on the box when returning items.

As soon as we have received the return, the item(s) will go through a quality control check. 

Once the return has been accepted, all succesfully returned items will be credited tot the payment card used to originally purchase the item(s). The original shipping charges will not be refunded. You will receive an e-mail notification once the refund has been initiated. 

Please note that it can take up to 10 business days for the refund to appear on your account.

If you have any other questions or need further assistance in regards to returns and exchange, please don’t hesitate to contact us at: assistance@flore-flore.com.

Privacy Policy

Dataprivacy is of high importance for FLORE FLORE. This page provides costumers and website visitors with the necessary information concerning the way FLORE FLORE collects, processes and makes use of personal information. 

This privacy policy applies to the services of www.flore-flore.com (hereinafter: “FLORE FLORE”). 

FLORE FLORE is the controller of the personal data submitted to this website and responsible for guarding these personal data under applicable data protection law. 

FLORE FLORE respects the privacy of all the visitors/users of its website and ensures that all personal information given to them will be treated in a strictly confidential manner. 

Our services 

FLORE FLORE requests personal information like name and (email) address to execute orders. Any additional information may be requested for (demographic) research purposes and/or (online) marketing purposes. Collected data is stored on a security server owned by FLORE FLORE or by a contracted third party. 

Communication 

All email conversations between FLORE FLORE and customers, third parties, and website visitors will be stored. Sometimes FLORE FLORE asks for additional personal information, if relevant to its purpose or beneficial to its operations. Collected data is stored on a security server owned by FLORE FLORE or by a contracted third party.

Cookies 

FLORE FLORE collects data for research to get a better insight in their client demographics in order to tailor their services/products. 

This website uses cookies. A cookie is a small piece of data sent from a website and stored in a user’s webbrowser while the user is browsing the website. Every time the user loads the website, the browser sends the cookie back to the server to notify the website of the user’s previous activity. This information gathered by the cookie will be stored on the securityserver of FLORE FLORE or by a contracted third party. FLORE FLORE uses this information to see how customers/visitors use the website and to make reports on website activity in order to offer other services and products related to their activity on internet. 

Purpose 

FLORE FLORE collects and uses this information for no other purposes than described in their private policy unless they have received permission to do otherwise. 

Third parties 

FLORE FLORE will not provide your data to other parties*. In some cases personal data will be confidentially shared internally. 

FLORE FLORE reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the purchase and/or delivery.

Alterations

This privacy policy is tuned tot he current status of the website. Adjustments or changes on the website can lead to changes in the privacy policy. FLORE FLORE advises costumers/visitors to read this privacy policy on a regular basis.

Personal data options 

FLORE FLORE offers all visitors the possibility to look at, to change or to delete personal data which has been provided to them. In the case of adjustments and removal from the newsletter: at the bottom of all newsletters receivers will find the possibility to adjust their personal data or to delete. 

Adjustments/Removal Communication 

If customers would like to alter their personal data or to remove these from FLORE FLORE files, please send an email to assistance@flore-flore.com.

Switch off cookies 

Most browsers are set up to accept cookies but it is possible to set up a browser to refuse cookies or send a notification when a cookie is being sent to you. It is however possible that some services and functions on the FLORE FLORE website and on other website do not function properly when cookies are switched off. 

Questions and feedback 

FLORE FLORE checks on a regular basis if they comply with the current privacy policy. For any questions regarding the privacy policy, please send an email to hello@flore-flore.com.